Privacy Policy - House Clearance Experts

At House Clearance Experts, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.

Information We Collect

We may collect various types of information to provide and improve our services to you.

Personal Information

Name
Address
Email Address
Phone Number

Non-Personal Information

Browsing Data
Usage Patterns
General Demographics

How We Use Your Information

Your information is used to provide and enhance our services, ensuring that we meet your needs effectively.

Service Delivery: To arrange and execute house clearance services efficiently.
Communication: To respond to your inquiries, provide updates, and send notifications about our services.
Improvement: To analyze and improve our service offerings based on your feedback and usage data.
Marketing: With your consent, to send promotional materials and offers relevant to our services.

Data Sharing and Disclosure

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following cases:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, provided they agree to keep your information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secure environments, and access is restricted to authorized personnel only.

Encryption

Any sensitive information transmitted online is protected through encryption technologies to prevent unauthorized access.

Access Controls

We limit access to your data to employees, contractors, and agents who need to know that information to process it for us.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can also opt out of certain data processing activities, such as receiving marketing communications.

Access: Request a copy of the personal information we hold about you.
Correction: Update or correct any inaccurate information.
Deletion: Request the removal of your personal information from our records.
Opt-Out: Choose not to receive promotional emails or communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our services and provide personalized content.

Session Cookies: Temporary cookies that remain in your browser until you leave our website.
Persistent Cookies: Cookies that stay in your browser for a set period or until you delete them.
Third-Party Tracking: We may work with third-party partners who use tracking technologies to collect information about your online activities.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered information from a minor, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically to stay informed about how we are protecting your information.

Acceptance of Terms

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree with our practices, please do not use our services. Continued use after the posting of changes constitutes your acceptance of those changes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Retention Periods

Service Records: Retained for a period of 7 years for legal and business purposes.
Communication Records: Stored until you request their deletion.
Transactional Data: Kept for 5 years to comply with tax and financial regulations.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you have given explicit consent for a specific purpose.
Contract: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For our own business purposes, provided they do not override your rights.

Automated Decision-Making

We do not use automated decision-making processes that have a legal or similarly significant effect on you. All critical decisions are made by human intervention to ensure fairness and accuracy.

Feedback and Concerns

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please feel free to reach out to us. We are dedicated to addressing your concerns and ensuring your privacy is respected.

Effective Date

This Privacy Policy is effective as of April 27, 2024.